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Harmony™
General FAQ's
For specific questions regarding installation and
troubleshooting, please see Harmony™
Installation FAQ's. |
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Q:
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How do I remove my old toilet
seat to install Harmony™? |
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A:
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Loosen the hinge with a screwdriver
or wrench. Remember your tools are steel and your bowl
is porcelain. You need to be careful not to chip it. If
the bolts are rusty or badly calcified, spray them with
WD-40 penetrating oil. Let them sit for five or ten minutes
and then try again. If they still do not budge, you might
want to consider calling a professional. |
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Q:
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How does Harmony™ work? |
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A:
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Harmony™ is flush-activated
using a float in the toilet tank that releases the lever,
which releases the seat. |
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Q:
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Where can I purchase Harmony™? |
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A:
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The Harmony™ toilet seat
is exclusively available at The Home Depot stores in the
Midwest. Nationwide availability coming soon. Click
here to find where you can purchase Harmony™ |
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Q:
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How long will it take to
install Harmony™? |
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A:
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The Harmony™ toilet seat
easily installs in approximately 45 minutes. |
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Q:
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Is it easy to install my
Harmony™ seat? |
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A:
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Yes. Harmony™ easily installs
in approximately 45 minutes. Instructions are included
with the seat. |
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Q:
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Are tools required to install
Harmony™? And if so, what kind? |
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A:
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Yes, a screwdriver, wrench
or pliers and a pair of scissors are all that are necessary
for installation. |
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Q:
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Are batteries or electricity
necessary for the seat to work? |
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A:
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No electrical connections or
batteries needed. The toilet seat is flush-activated using
a float in the toilet tank that releases the lever, which
releases the seat. |
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Q:
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Will Harmony™ work on
my toilet? |
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A:
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The Harmony™ seat works
on 95% of all residential toilets; however, if you have
a vacuum-assist toilet or a toilet where the toilet seat
mounting nuts and bolts are not accessible from the underside
of the mounting/hinge area, Harmony™ will not work. |
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Q:
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If Harmony™ does not
work on my toilet, how do I return? |
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A:
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You should return the Harmony™ seat to the place
of purchase for an exchange or refund.
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Q:
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I read the installation
manual, but I still do not understand the installation
process. Is there any other material that I can reference? |
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A:
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We have provided installation
videos on the website, which provide a step-by-step instruction
on installation your Harmony™ toilet seat. Click
here for Harmony™ Installation Videos |
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Q:
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How do I know if I have
the right size toilet seat? |
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A:
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There are two different size
toilets in the United States, round and elongated. You
need to measure from front of bowl to the center of mounting
holes. A round bowl is approximately 16 1/2" and
an elongated bowl is approximately 18 1/2". |
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Q:
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What colors is Harmony™
available in? |
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A:
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Currently, it is only available
in white. |
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Q:
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What kind of warranty does
Harmony™ carry? |
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A:
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Durable Harmony™ has a 7-year warranty to give
you peace of mind when you make your purchase.
The product is guaranteed against defects in material
and workmanship. If the product is defective, your exclusive
remedy will be a replacement product of equal value.
Contact the store where you purchased Harmony™
for the return policy. Expenses for removal and replacement
are not covered.
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Q:
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How can I safely clean my
Harmony™ toilet seat? |
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A:
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To clean use mild soap and
warm water. If you are concerned with bacteria, you can
use a basic or slightly alkaline cleaner that advertises
antiseptic cleaning. DO NOT USE abrasive pads, scouring
powders, abrasive cleaners, or tub and tile cleaners. |
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Q:
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Where is Harmony™ manufactured? |
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A:
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Harmony™ is manufactured
in Sheboygan Falls, WI, USA. |
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Q:
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Is Harmony™ a patented
product? |
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A:
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Yes. Harmony™ is a patented
product; U.S. Patent No. 6,438,764 (other patents pending).
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Q:
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Do you suggest other innovative
toilet seats for my home? |
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A:
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Bemis offers a full-line of
toilet seats, including the Easy•2™, Easy•Clean™,
Alesio™, and Purité™. See Seat Recommendations
for more information. |
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| For additional Questions, please
see the FAQ's on the Bemis
website. |
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