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| Harmony™
Installation FAQ's |
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Q:
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Will Harmony™ work
on my toilet? |
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A:
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Harmony™ works on virtually all toilets. There
are two issues that will restrict your toilet from working
with Harmony™: Hidden Seat Mounting Bolts and Vacuum-Assist
Flushing Systems.
Hidden Seat Mounting Bolts: When looking at your toilet
from the floor upwards, you most likely see the mounting
bolts for the seat. If you cannot see these, Harmony™
will not work with your toilet.
Vacuum-Assist: Lift the cover on your toilet tank and
if you see water, this is not a Power Assist Flushing
System.
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Q:
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Which instructions should
I use? |
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A:
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It depends on your needs. For
those who are more "mechanically" inclined,
the Easy Install is usually the better choice. Each section
references you to the appropriate page (or pages) in the
Installation Manual. The Easy Install provides a good
visual overview of the entire installation process. The
Installation Manual is very comprehensive and explains
the situation very clearly. The Manual also contains the
Troubleshooting section and much greater detail explaining
the "Test and Confirm" installation situations. |
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Q:
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Why are there all these
"Test and Confirm" sections in the instructions? |
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A:
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Performing the small tests
as you install your Harmony™ seat helps to confirm
that the product is being installed correctly for your
toilet. It allows the installer to pinpoint where the
issues are and provide clear instructions on how to correct
the situation. If you do not perform the tests, and your
seat is not working properly once fully installed, it
will be more difficult to determine what issue is preventing
proper operation of your seat. |
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Q:
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Where do I place the Float
in the Toilet Tank? |
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A:
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The Float should be placed
directly behind the toilet seat mounting bolt. It can
be placed on either side, whichever works best for your
toilet. Be sure that the Float has room to move up and
down with the water level in the tank when the toilet
is flushed. |
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Q:
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There are two different
looking nuts in the hardware package. Does it matter which
one I use on each bolt? |
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A:
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Yes it does. The Latch Bolt
has a fine threading and the Latch Nut is threaded specifically
for that bolt. The Hextite bolt is a coarse thread and
the Wing Nut is threaded specifically for that bolt. |
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Q:
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I cannot turn the Wing
Nut all the way up the bolt, the "wing" is hitting
the toilet and I cannot turn it up any higher. |
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A:
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Use a screwdriver (or a socket
wrench) to turn the bolt head. The Wing Nut is designed
so you hold it with your hand and turn the bolt head from
the top. As the nut moves up the bolt, it will catch against
the toilet and allow you to continue to tighten from the
top. This design eliminates the need for a tool to hold
the nut in place while you tighten the Hextite mounting
bolt. |
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Q:
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What are the Spacer Caps
for? |
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A:
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The distance from the toilet
seat mounting holes to the toilet tank varies from model
to model. This distance can affect how the Harmony™
seat works, because it affects the layback of the toilet
seat cover (and ring) when they are placed in the upright
position. The Spacer Caps are used to compensate for those
differences and allow the installer to properly "fit"
the toilet with the Harmony™ seat. Not all toilets
require the use of the Spacer Caps. When used, the Spacer
Caps are snapped onto the Push Rod of the Latch Bolt. |
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Q:
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Why are there so many Spacer
Caps and what is the difference between all of them? |
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A:
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Each Spacer Cap is a different
thickness, allowing the installer to determine how much
"extra" height is required for the Push Rod.
Spacer Cap "A" is the thinnest and "F"
is the thickest. If your installation requires that you
use the Spacer Caps, it is best to start with "A"
and move sequentially until you find the one that works
best with your toilet. The caps are marked in two places:
on the flag and under the cap for easy identification
once caps are removed. |
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Q:
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The Cover does not fall forward
when the latch is released. Why? |
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A:
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Two potential issues:
- There are modules in the hinges that slow the "fall"
of the ring and cover. These have not been used and
sometimes they need to be "cycled" a few times
(this will only need to be done during installation).
Lift and lower the cover and ring 10 times to "warm
up" the silicon fluid in the module. If this does
not work, try the second option.
- Second, on rare occasions
when the bolts are tightened they will cause a minor
shift in the hinge, causing friction that prevents the
closure. Loosen each nut by one complete turn and try
again. Once the cover starts to properly close with
the ring, tighten the nuts slowly, going one half turn
each, and then test to confirm you did not turn them
too far.
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Q:
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When I flush the toilet
the latch releases but the seat does not close unless
I push it forward. What is wrong? |
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A:
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Sometimes the seat can lay
back too far and the Latch Bolt cannot push it far enough
forward to start to close. The height of the Push Rod
needs to be increased and this is done using the Spacer
Caps. If you are not currently using a Spacer Cap, start
with "A" and see if that solves your problem.
If not, go to "B," "C," etc. until
the problem is solved. If you are currently using a Spacer
Cap, go to the next letter and try again. |
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Q:
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Why do I need to put the
Slide on the back of my toilet tank? |
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A:
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The backs of most tanks are
rough and generate friction with the Cord. This can negatively
affect the self-closing process. The Slide is a section
of no-friction tape that allows the Cord to move freely
and easily over the surface, minimizing the friction. |
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Q:
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Does it make a difference
which side of the Cord Guide is facing up? |
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A:
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Yes it does. The white side
should be facing down, on the back edge of the tank. The
cord must be facing up, allowing for free movement when
the toilet is flushed. The edges of the Cord Guide provide
enough clearance for the Cord to move freely once the
cover is placed back on the tank. |
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Q:
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When I put the Cord into
the top of the Float it does not lock into place and can
be pulled out. What is wrong? |
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A:
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When placing the Cord into
the top of the Float, the installer must press the button
down completely to expose the opening to feed the Cord
into. Press completely down, the hole will be exposed,
feed the Cord through the hole and release the button.
The Cord should be secured and unless you forcefully pull
the cord, will stay locked in place. |
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Q:
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Why doesn't the ring and cover
stay upright after I flush the toilet? |
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A:
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You must wait until the water
has properly filled the tank on the toilet. Harmony™
will not reset until this water has turned off. |
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Q:
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Why doesn't the ring and cover
stay up while I adjust the Cord? |
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A:
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After flushing, you must wait
until the water has refilled the toilet tank. Until the
water turns off, your Harmony™ seat will not stay
upright. |
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Q:
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The cord is rubbing against
a bolt on the bottom of the tank and I cannot move the
Float so this does not happen. What should I do? |
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A:
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Use a piece of duct tape to
cover the bolt and allow the Cord to move freely. |
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Q:
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Why do I cut the Cord when
I have completed the installation? |
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A:
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The amount of Cord required
varies with different models of toilets. Cutting the Cord
leaving 4" prevents the Cord from getting wrapped
into any of the flush components in the tank. |
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Q:
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Why do I have to put the
tank cover back on my toilet to perform the Latch Bolt
operation and Release Lever operation in the first two
Test and Confirm sections? |
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A:
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Tank covers affect how far
back the toilet seat lays when in the upright position.
This affects the operation of Harmony™. To properly
install it, the first two Test and Confirm sections require
that the seat be used with the tank cover to ensure it
will work properly once the entire unit is installed. |
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Q:
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I am having trouble getting
the Cord adjusted properly. |
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A:
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Adjusting the Cord requires a gentle touch and patience.
- The toilet tank must be properly filled with water.
If you hear water running, the toilet is still filling.
Wait until it stops.
- The ring and cover must be in the upright position.
- When holding the Float to pull the additional Cord
through, you must hold the Float at the same level
that it sits in the tank (do not lift it up or push
it down).
- Slowly pull the cord until you feel some resistance.
Then pull just hard enough to release the latch, which
will push the ring and cover forward. Stop pulling
when you feel the latch release.
- Back out approximately ½" of cord.
- Put the ring and cover back in the upright position
(if the ring and cover do not stay upright, the Cord
is too tight; release another ½" of cord).
- Flush the toilet.
- You will see the water level lower in the tank and
the Float will "hang" by the Cord. When
the Float is completely above the water, the Latch
will release.
- If the Latch does not release, you may have the
Cord too loose. When you flush, watch the Float; if
it does not come completely out of the water, take
in ½" of Cord when the toilet tank has
refilled with water and try again.
- If the Latch does not release and the Float is hanging
above the tank water when you flush, you need to check
your alignment and friction points. Confirm that your
Float is directly behind the Latch Bolt, make sure
that your Cord Guide is installed with the Cord facing
up. Confirm the Cord is on top of the Slide on the
back bottom corner of the toilet tank and that the
Cord is not in contact with any of the mounting bolts
underneath the tank. All these things can cause friction,
which will affect the amount of downward force generated
by the Float.
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